Warranty Information

ENO warrants our product to be in good condition upon receipt and free from manufacturing defects for a period of 2 years from the original date of purchase. If purchased through an authorized retailer, you may wish to first attempt return/exchange through the retailer though all warranty issues accompanied by a receipt or proof of purchase are eligible to be evaluated for possible repair or a onetime replacement.

Each warranty item is processed individually and must be returned to ENO once the warranty form (below. ENO will not pay for inbound shipping unless there was an error on our part. We highly encourage retaining all tracking information from your chosen carrier as we are not responsible for lost inbound shipments. Please allow two weeks (10 business days) from the date that we receive the product(s) to be contacted or shipped replacement items. If a product colour is not available at the time of replacement, ENO reserves the right to substitute a new color at our discretion.

ENO will not replace items purchased through eBay sellers

PLEASE NOTE This warranty only covers manufacturing defects and does not cover:

  1. Damage caused by accident
  2. Improper care
  3. Normal wear and tear
  4. Breakdown of colors and materials due to sun exposure
  5. After-market modifications
  6. For more information about keeping your gear in good condition, please visit our FAQs Page

 

Return for Replacement

ENO will replace product due to manufacturing defects. Once the warranty application is approved, we will issue an RMA number for your warranty shipment.

 

Return for Refund

ENO will only refund product purchased directly through www.enonation.com.au. Product must be returned unused within two weeks of purchase. Returned product, once evaluated, will be refunded for the original amount less shipping costs. Once the warranty application is approved, we will issue an RMA number for your warranty shipment.

 

Return for Repair

ENO is happy to repair product when possible! No proof of purchase is necessary and all repairs are free of charge. If product is not reparable, ENO will evaluate the product for possible replacement. Common repairs include cord replacement, knot re-ties, compression strap re-stitching and stuff sack re-stitching. Once the warranty application is approved, we will issue an RMA number for your warranty shipment.

Please note that large tears (4″ or more) cannot be repaired but may be eligible for replacement. Small tears or burn holes (4″ or less) should be repaired at home with our Hammock Repair Kit.

 

Return for Exchange

ENO is happy to exchange product for an alternate color or style. Product must be returned unused within two weeks of purchase. Returned product, once evaluated, will be swapped for the preferred item. Our Credit Card Authorization Form will be issued for any applicable monetary difference. Once the warranty application is approved, we will issue an RMA number for your warranty shipment.

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PLEASE NOTE This warranty only covers manufacturing defects and does not cover:

  1. Damage caused by accident
  2. Improper care
  3. Normal wear and tear
  4. Breakdown of colors and materials due to sun exposure
  5. After-market modifications
  6. For more information about keeping your gear in good condition, please visit our FAQs Page
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